Front Desk Receptionist Job
America’s Best Carrollton, TX, USA
Job Highlights
Job Responsibilities
- Receives and provides quality customer service while following all safety protocols.
- Provide quality customer service while following all safety protocols.
- Receptionist Ensure smooth customer flow throughout the store.
- Answer, screen, and transfer incoming calls
- Answer, screen, and transfer incoming calls in accordance with National Vision regulations.
- Offers assistance to customers as needed.
- Process and understand managed care plans, obtaining documentation information from insurance companies as needed.
- Provides basic and accurate information to clients.
- Provides information to clients about their health care needs.
- Plan and affirm arrangements, follow-up visits and classes.
- Organize and maintain all patient records.
- File all patient records daily and retrieve patient files for next day appointments.
- Orders. Check order status and notify clients when orders are placed or delays occur.
- Keep the reception area organized and presentable with all necessary items.
- Receive, sort, and distribute daily mail; maintain inventory of office supplies.
- Take part in consistently planned compulsory correspondence gatherings.
Job Description
Specific Job Duties Ensure quality customer service while following all safety protocols. Ensure smooth customer flow within the store. Answers, screens, and transfers incoming calls according to National Vision protocols. Receptionist Job
Processes and understands managed care plans, obtaining documented information from insurance companies as needed. Provides basic and accurate information to clients. Plan and affirm arrangements, follow-up visits, and classes. Receptionist Job
Files all patient records daily and pulls patient files for next day appointments. Checks order status and notifies clients when orders are placed or delays occur. Keeps the reception area organized and presentable with all necessary items. Receive, sort, and distribute daily mail and maintain inventory of office supplies.Partake in routinely planned obligatory correspondence gatherings.
Receptionist Job
SPS North America Inc Columbia, South Carolina, USA
Job Highlights
Qualifications.
- Customer satisfaction is a top priority. Customer satisfaction is a top priority.
- Strong business acumen Strong integrity, solid business ethics
- Strong integrity, solid business ethics Excellent communication skills
- Strong customer service skills, professional demeanor and appearance Professional customer service skills, professional demeanor and appearance
- Excellent organizational skills Excellent organizational skills
- Confidentiality Ability to maintain confidentiality
- Strong attention to detail
- Strong aptitude for managing time and ongoing tasks effectively Strong aptitude to effectively manage time and ongoing tasks
- Results oriented Results oriented
- Able to work well both internally (SPS) and externally (assigned clients) Ability to work well both internally (SPS) and externally (assigned clients).
- Able to work well with both internal (SPS) and external (assigned clients) Fast learner
- Able to work in a fast-paced environment Able to follow directions and deal with change and adverse situations in a client service environment.
- High School Diploma (or equivalent) required.
- Secondary School Confirmation (or same) required 1-3 years of work insight.
- Administrative/Receptionist/Concierge work experience preferred.
- Ability to work hours as determined by the manager Ability to work hours as determined by manager.
- Excellent organizational and time management skills
- Analytical and problem solving skills Analytical and problem-solving skills Excellent written and verbal English communication skills
- Customer satisfaction-driven, task-driven personality Task-driven personality driven by customer satisfaction
- Ability to multi-task and prioritize tasks, assignments and customer needs
- Able to work in a fast-paced environment Current knowledge of or ability to learn computer based systems required for the position including: multiple phone line systems, PC/Mac systems, MS Office experience, multifunction devices (ex.
- Standard wheeled cart Manual dexterity or gross motor skills, including the ability to grasp, lift, carry, or move loads on a standard wheeled cart (weight capacity 60 lbs.
- Gross motor skills. Ability to walk, bend, kneel, stand, or sit for extended periods of time, or both.
- Ability to use Manual dexterity required to operate office equipment (telephone, copier, binding equipment, etc.).
Responsibilities.
- Reporting to. Reports to The Receptionist Job reports to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
- Reporting to. The Secretary offers remarkable support by hello and helping all guests and noting inbound calls.
- Secretary.The Receptionist Job is also a team player and may support other service areas of SPS such as Postal/Dispatch, Hospitality, and General Office/Facilities Operations as business needs dictate.
- Receptionist Job Primary function of the Receptionist/Concierge: answer all calls/responses and provide exceptional customer service to all incoming/outgoing visitors.
- Receptionist Job /Concierge Light facility/hospitality duties: perform hospitality duties as needed. For example, assisting guests with opening tickets for troubleshooting, assisting with ordering supplies, restocking the kitchen/service area with supplies, etc.
- Hospitality. May be asked to help set up/take down meeting rooms for meetings/events.
- Assist with Mail Services: be cross-trained to assist with mail services as needed.
- Assistance. Provide 5-star customer service to all employees and visitors (in all forms of communication).
- Answer phone calls and transfer calls to the most appropriate person.
- Assist all employees and visitors with any questions or concerns. Ensure that all visitors complete, sign and understand their responsibility to comply with the company’s Non-Disclosure Agreement (NDA).
- Record visitors in the registration system.
- Log visitors in the registration system. Enable access to temporary badges for employees who have forgotten or lost their badge or have problems with their current badge.
- Enable access to temporary badges for employees who have Issue facility access cards to employees.
- Using a company-wide switchboard Answer and properly route global calls (some confidential) using a company-wide switchboard.
- All calls are dealt with sooner rather than later. Calls are answered promptly, professionally and in a businesslike manner, providing a friendly and high standard of customer service.
- Calls are prioritized and routed accordingly Prioritize calls and escalate customer service issues to the appropriate chain of command.
- Offers an up-to-date list of company phones and speed dials. Take the initiative to ensure that company phone and speed dial lists are up-to-date.
- Responsible for backup training and provides guidance on policies and procedures.
- Assist employees in the receipt of incoming deliveries. Notify employees upon receipt of incoming deliveries or have them delivered to the mailroom when appropriate.
- Responsibilities Provide administrative support as directed, including booking meeting rooms, ordering catering, and assisting other teams with various tasks (labeling envelopes, preparing manuals, etc.).
- Management Ensure that loaned access cards are returned and notify security if they are not returned by the end of the day.
- Perform other administrative duties as directed.
- Build professional relationships with clients and other teams.
- Keep the reception area neat and tidy.
- Keep the reception area neat and tidy, and keep reading materials for visitors organized.
- Keep the reception area clean and tidy.
- Service and restock the barista, pantry, conference room, kitchen and meeting areas.
- Set up meeting rooms and conference rooms.
- Monitor the level of office supplies on the floor and replenish or order as appropriate.
- Assist with copy/print orders and/or monitor copy/print equipment for satisfactory functioning.
- Maintain professionalism and composure when interacting with all callers/visitors.
- Responds to Strategically determine what additional support is needed when responding to sensitive inquiries in person or by phone.
- Offers assistance when needed.
- Cover logistics as needed.
- Proactively look for additional work during downtime.
- Proactively seek out additional work during downtime.
- Required to maintain a professional appearance and demeanor throughout.
- Maintain a professional appearance and demeanor
- Adhere to all required policies and procedures
Job Description
Job Description Job Details Job Details
Level: of Experience
Job Location: AZBWI 22 – Columbia, MD
Position Type: Full Time
Job Category: Customer Service
Description
Job Title: Receptionist
Job Description: receptionist, telephone The Receptionist Job will be responsible for providing reception, answering phones, greeting customers, and other related duties as assigned.
Job Summary The Receptionist Job provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continue to provide the highest level of service to all employees and their visitors. Maintain the company’s professional image by providing prompt, courteous, and efficient service. Receptionist Job
As a cross-trained team player, the Receptionist Job will be called upon to assist other service areas of SPS based on operational needs to provide a top level customer experience, including, but not limited to, mail/shipping operations, hospitality, general office/facilities operations may be called upon to provide support to other service areas of SPS. Receptionist Job
Overall, this position will continuously provide the highest level of service to all clients and SPS employees while maintaining the professional image of the firm by providing prompt, courteous and efficient service. Receptionist Job
Primary Functions: Receptionist/Concierge Primary Functions
Answer all calls/responses and provide an exceptional customer service experience to all incoming/outgoing visitors. Receptionist Job
Light facility/hospitality duties: perform hospitality tasks as needed. May assist in setting up and taking down conference rooms for meetings and events. Receptionist Job
Mail Service: receive cross-training to assist with mail service as needed. Sort and distribute mail, receive and track packages, etc. Receptionist Job
Duties and Responsibilities
- Provide 5-star customer service to all employees and visitors (all forms of communication).
- Answer incoming calls and route calls to those who can best assist them.
- Ensure that all visitors complete, sign, and understand their responsibilities to comply with the company’s Non-Disclosure Agreement (NDA).
- Record visitors in the registration system.
- Enable temporary badge access for employees who have forgotten or lost their badge or who have problems with their current badge.
- Issue facility access cards to employees.
- Use a company-wide switchboard to answer and properly route global calls (some confidential). Answer calls promptly, professionally, and in a businesslike manner, providing a friendly and high standard of customer service.
- Prioritize calls and escalate customer service issues to the appropriate chain of command.
- Take the initiative to ensure that company phone and speed dial lists are up-to-date.
- Responsible for training backups and instructing them on policies and procedures.
- Notify employees when deliveries are received or have them delivered to the mailroom when appropriate.
- Provide light clerical support to staff as directed, such as scheduling meeting rooms, ordering catering, assisting other teams when needed for various tasks (labeling envelopes, editing manuals, etc.), etc.
- Admin. Ensure that all loaned access cards are returned and contact security if they are not returned by the end of the day.
- Establish professional relationships with clients and other teams.
- Maintain a neat and orderly reception area, including reading material for visitors.
- Service and restock barista, pantry, conference room, kitchen and meeting areas.
- Set up gathering rooms and meeting rooms.
- Monitor the level of office supplies on the floor and restock or order accordingly.
- Assists with copy/print orders and monitors copy/print equipment for adequate functionality.
- Maintain professionalism and composure when responding to telephone calls and visitors.
- Strategically determine what additional support is needed when responding to sensitive inquiries in person or by phone. As needed.
- Provide office coverage as needed.
- Proactively search out extra work during personal time. Ability to
- Pursue customer satisfaction
- Strong integrity, solid business ethics
- Excellent communication skills
- Expert customer service skills, professional demeanor and appearance
- Excellent organizational skills
- Ability to maintain confidentiality
- Strong attention to detail
- Strong effective management of time and ongoing tasks Aptitude
- Results oriented
- Works well with both internally (SPS) and externally (assigned customers)
- Quick learner
- Good at following directions and dealing with changes and adverse situations in the customer service environment
Qualifications and Education Requirements
- High school graduate (or equivalent).
- 1-3 years of work experience. Experience in clerical/receptionist/concierge work preferred.
- Must be able to work the hours set by the manager.
- Excellent organizational and time management skills.
- Analytical and problem solving skills.
- Excellent written and verbal English communication skills
- Ability to put customer satisfaction first.
- Capacity to perform various tasks and focus on undertakings, tasks, and client needs.
Current knowledge of or ability to learn computer based systems required for the position including: multiple phone line systems, PC/Mac systems, MS Office experience, multifunction devices (copier/scanner, etc.), fax/mail machines, and/or used in the SPS service area. Receptionist Job
Other Equipment.
- Maintain an overall professional appearance and demeanor.
- Comply with all required policies and procedures.
PHYSICAL REQUIREMENTS:
Fine or gross motor skills, including the ability to grasp, lift, carry, and move loads on a standard wheeled cart with a load capacity of 60 lbs. Receptionist Job
- Ability to walk, bend, kneel, stand, and sit for extended periods of time.
- Manual dexterity necessary to operate office equipment (telephone, copier, binding equipment, etc.).
- Ability to frequently lift and move objects weighing 40 pounds or more.
TRAVEL: None or very little
OTHER DUTIES:
This job description is not designed to cover or include a comprehensive list of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities are subject to change at any time, with or without notice.Receptionist Job
About SPS:
SPS is an award-winning provider of outsourcing solutions utilizing intelligent automation (artificial intelligence and robotic process automation) in over 22 countries worldwide. SPS is an award-winning provider of intelligent automation (artificial intelligence and robotic process automation) outsourcing solutions in more than 22 countries. Receptionist Job
In North America, SPS provides document processing services utilizing state-of-the-art technology, as well as office services such as mailroom management (physical and digital), reception, lobby concierge, and meeting room management. Receptionist Job
SPS’s current clients include companies in the banking, insurance, legal, higher education, advertising, and other professional services sectors, and include many Fortune 500 companies SPS provides its clients with a high level outsourcing experience and offers its employees a North American regional and global SPS is committed to investing in the professional development of its employees and offers a competitive and comprehensive benefits package and a variety of development and training programs leading to career building. Receptionist Job
SPS is committed to the fair and equal treatment of all persons, applicants, and employees by embracing and promoting a culture of access, inclusion, equity, and diversity. sps is committed to the fair and equal treatment of all persons, applicants, and employees based on race, color, religion, gender, sexual and reproductive health choices, national origin, age, disability, genetic, military history, gender identity or expression, sexual orientation, and/or any other status protected by law.Receptionist Job